Luixel Official

CUSTOMER SERVICE

Payments

Shipments

Returns

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Customer care

Quality and passion are the foundation of every Luixel creation.

NEED HELP?

Our Customer Service will be happy to assist you via email: info@luixel.com

REGISTERED OFFICE

LEGAL AND PRIVACY

PAYMENTS

Terms & Conditions

Via Monterosso 17, Aci Castello (CT)

Partita IVA: 05997650873
PEC: legamebrandsrl@pec.it
Email: info@luixel.com

Same Method Payment Policy

Welcome to our payment policy with the same method for purchases made on our Legame Brand site. Our main priority is to ensure a simple and secure payment experience for our customers. Please read the following information carefully.

Accepted Payment Methods

We accept the following payment methods for purchases made on our site:

Credit Cards: We accept payments with major credit cards, including Visa, MasterCard, American Express and others.
PayPal: You can make payment using the PayPal service.
Bank Transfer: Payment can be made via bank transfer. However, please note that additional time may be required to process your payment in this case.

Payment Authorization

At the time of purchase, we will authorize the total amount of the order to the payment method provided. This amount will only be charged when the order has been processed and ready for shipment.

Payment Changes

If you would like to make changes to your payment method or credit card information after you place your order, please contact our customer service team at legalebrandsrl@gmail.com before your order is processed and shipped. We cannot guarantee that we will be able to make changes to your payments once your order has been processed.

Payment receipt

Once your payment is processed, you will receive a payment confirmation via email, which will include your order details and a summary of the payment made.

Payment Security

We use advanced security measures to protect our customers' payment information. The entire payment process takes place on a secure and encrypted platform to ensure the protection of your financial data.

Contact us

If you have any questions or need assistance regarding payments or transactions, please contact our customer service at legalebrandsrl@gmail.com. We are here to help you! We reserve the right to make changes to this payment policy by the same method without notice. Please check this page regularly for the most up-to-date information. Thank you for choosing Legami Brand for your purchases!

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SHIPPING

FREE EXPRESS SHIPPING

your order will arrive as quickly as possible via free delivery in 1-2 working days, or with the option of Saturday delivery in selected areas

RETURNS

Returns Policy

Welcome to our returns policy for purchases made on our Legame Brand site. Our main priority is your satisfaction and we will do everything we can to ensure a positive shopping experience. If you need to return a product, please read the following information carefully.

General Returns Terms

In accordance with article 64 of the Italian Consumer Code, we accept returns within 14 days from the date of delivery of the product. After this period, unfortunately, we will not be able to accept the return.

Product Conditions:

According to article 52 of the Italian Consumer Code, the product must be returned in new and unworn condition, with all labels, original packaging and accessories included. We do not accept returns of damaged or worn products.

Right of withdrawal:

Based on article 52 of the Italian Consumer Code, you have the right to withdraw from the purchase within 14 days from the delivery date. In this case, you will be refunded the cost of the product and standard delivery costs, but you will have to cover the return shipping costs. The refund will take place within 14 days from the date on which we were informed of your decision to withdraw, using the same payment method you used for the purchase, unless you have expressly agreed otherwise.

Reason for Return:

You must provide a clear reason for returning the product. Returns can be accepted for reasons such as wrong size, color not in accordance with the image or incorrect item.

Returns Process

Contact Customer Service:

Before returning a product, you must contact our customer service at legalebrandsrl@gmail.com to obtain a return authorization number. This number must be clearly indicated on the return packaging.

Product Packaging:

Carefully package the product, making sure to include all labels, original packaging and accessories. Please use protective packaging to avoid damage during transportation.

Product Shipping:

Send the product to the address provided to you by email. Please ensure you use a trackable shipping service and keep your shipping receipt as proof of delivery.

Evaluation and Refund:

Once we have received the return and verified compliance with the return conditions, we will proceed with processing the refund. The refund will be made to your original payment method within 14 days of the date on which we were informed of your decision to withdraw, unless you have expressly agreed otherwise.

Exceptions

Some products may be excluded from our returns policy due to hygiene or safety reasons. These products will be clearly indicated in the product information.